Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at piercekent@dys4ick.com. Please note that returns will need to be sent to the following address: PO Box 2020 Brookside Centre QLD 4053 Australia

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at piercekent@dys4ick.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at piercekent@dys4ick.com.

Shipping Policy

At Dys4ick, we work hard to get your order packed and on its way as quickly as possible. Below is everything you need to know about how shipping works.

Processing Time

Orders are typically processed within 1–5 business days. During busy periods (such as product launches, sales, or holidays), processing times may be slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Shipping Locations

We currently ship within Australia and internationally.

Shipping times vary depending on your location and the shipping method selected at checkout.

Estimated Delivery Times

Australia

Standard Shipping: 3–8 business days
Express Shipping: 1–4 business days

International

Standard International: 7–21 business days
Express International: 5–10 business days

Please note that delivery times are estimates only and may vary due to postal delays, customs processing, or other factors outside our control.

Discreet & Sustainable Packaging

All Dys4ick orders are shipped in discreet packaging with no indication of the contents of the parcel. Orders are typically sent in biodegradable mailers that feature the wording “made4you.”

If you would prefer your order to be sent in a plain Australia Post mailer instead, please contact us after placing your order and we will do our best to accommodate your request.

Tracking

Most orders include tracking. Once your order ships, you will receive a tracking link so you can follow your delivery.

If your tracking hasn’t updated for several days, please allow additional time as postal updates can occasionally be delayed.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees depending on your country’s regulations. These fees are the responsibility of the customer.

Incorrect Addresses

Please double-check your shipping address before placing your order.

If an order is returned due to an incorrect or incomplete address, the customer will be responsible for any additional shipping costs required to resend the parcel.